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Customer Assurance

Our mission is to provide quality machined parts with a reliable delivery date.

Customer service and satisfaction is our #1 goal.

 

Apex Machining will provide quality parts and services with assistance before, during, and after a sale is made. We are committed to your business' success.

We will provide the parts and services as promised. Every customer will be treated in a courteous and professional manner.

We will strive to maintain flexibility in our schedule to adapt to and overcome unexpected challenges that must be faced in manufacturing.

We are here to assist you with your manufacturing needs from returning timely quotes, job scheduling that is defined and agreeable to both parties, to asking for your feedback to enhance our service.

 

Principles of our Total Quality Management System:

  • Pursuit of Excellence: We constantly strive to anticipate, understand, and fulfill our customers' expectations and to exceed industry standards in customer satisfaction.
  • Prevention: Prevention of oversights through sound operating procedures is more effective than detecting defects later in process.
  • Continual Quality Improvement: We evaluate our quality performance, supplier performance, and customer feedback to improve processes where possible.
  • Effective Partnerships: We look to our suppliers, vendors, and industry partners to embrace similar principles of total quality management

 

Warranty and Terms & Conditions of Sale

 

 

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